If you refuse to accept delivery and we have to organise the order to be returned to us, you will have to pay the courier and any duty costs out of any refund we make to you. Import duties and handling fees are not Yester Home's responsibility. What happens if customs charges are refused? This is paid to DHL on delivery as they fast track customs by paying the duty for you and there may also be a handling fee. Customers may incur Duty or Tax payment on delivery depending on your country's import laws. Please note that unless your order is in the EU and under €150, orders from NON-UK countries have 20% tax deducted at source when you select the country of delivery on our site. Will my parcel be subject to customs charges?Īll parcels sent outside of the UK are subject to customs charges. If you have any questions regarding delivery costs please contact us via our contact pageĪll parcels sent outside of the UK are subject to customs charges, this now includes the EU as of January 1st 2021. (PLEASE READ BELOW FOR NEW EU RULES).Please note due to COVID-19 there might be delivery delays which are out of our control.All international orders are sent via Royal Mail Tracked (for parcels up to 2kg) or a DHL Express 3-5 working day service worldwide and are priced depending on weight & size.NOTE: We will contact you if, for any reason, we are unable to fulfill your online order from our warehouse.
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*FREE SHIPPING is via a Royal Mail 48hr Tracked service. If you require your order urgently you must select DPD at the checkout regardless of qualifying for free delivery.
Orders over 60cm in length will be sent via DPD only. If you require your order urgently please call us on +44(0)1746 710 777 before placing your order.Īll orders will either be sent via a Tracked 48 Hour Royal Mail Service or via an Express 1 - 2 working day with DPD depending on your choice at the checkout. Orders placed on a Friday, over the weekend and Bank Holidays will be processed the next working day. We do not dispatch the same day so please allow 1 - 2 days for your order to be dispatched. Please note not every item is in stock, any increased lead times for items are at the top of the product page. We endeavour to dispatch all in stock orders within 1 - 2 working days but during busy period this can be increased to 3 working days depending on volumes and staff issues. Orders over 60cm in length will be sent via DPD only. Standard Tracked | £3.99 (up to 2KG) £5.99 (2KG+) - This is a Royal Mail Tracked 48 delivery which usually arrives within 2 - 3 working days.Įxpress Tracked | £7.99 - This is an Express DPD delivery which is usually delivered within 1 - 2 working daysįree Delivery | £0.00 - Royal Mail Tracked 48 delivery which usually arrives within 2 - 3 working days.
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